Some of us are less than clear in our needs and expectations.
Some of us say things, try to communicate things, and somehow fail to make the connections and make our needs known. That is human nature but sometimes it is hard to take.
In my role as online professor, I do my utmost to make my assignments clear, to give explanations of just about everything there is to do so as to achieve success, and to make myself available. Despite our efforts, we do not always achieve our goals of clarity and then we try to give further explanations or point to explanations that are there and have been ignored for whatever reason.
As a requirement, I have to offer one hour of office hours per class. If students cannot make the time or if they have not availed themselves of my many possible modes of communication (e-mail, possible IM chat, anonymous or otherwise online discussion/questionnaires), the next step is to speak by phone or to have a meeting.
I guess where I am going with this is that sometimes people have a hard time making communication connections, that things are set up and they just do not come to fruition. They tell you they are going to do something and then the meeting does not occur and when you question them, they say that there was confusion.
I do understand confusion, I do not understand when confusion arises and people do not contact you or tell you what is going on, and just do not show up as you believe it to be set up. When you call them out politely on it, they do not even react. There generally is no responsibility taken for the misadventure in communication.
I do not get the e-mail questions as to one’s availability, with you responding as quickly as you can, and then you just do not hear back from them. Or when they offer to meet at a certain time, you counter with your availability, and you just do not hear back.
At first it seems that they are in a rush to communicate and it is just as if the need vanishes as quickly as it arises leaving you wondering what the question even is in the first place. In all of the communication, there is often a lack of what might be considered the usual policy of good manners and being polite, it being lost in an often very direct response from the person who contacted you in the first place.